For ages 21 and above

Responsible Gaming at 8999 mos — Keep yourself and your family safe

Q: How do I self-exclude?

Submit a request via our 24/7 live chat or by email at support@8999-mos.cam. Both options are available: a temporary break (from one week to several months) or permanent self-exclusion. Your account will be deactivated as soon as the request is received.

Gaming is for fun — not for financial reliance. 8999 mos believes every player can play with awareness and stay safe. On this page you will find limit-setting tools, warning signs to watch for, and ways to get support.

For persons aged 21 and above only

Online betting and casino gaming is a form of entertainment for many people — but it stays enjoyable only when you are aware of your own limits. At 8999 mos, we want you to play responsibly: set a clear budget, manage your time, and take breaks when needed. Under our Terms and Conditions, the platform is for persons aged 21 and above only.

If your gaming habits ever feel like they are getting out of control, it is important to act straight away. 8999 mos gives every player the option to voluntarily set limits or self-exclude. Our 24/7 live chat and email support team is always available to help in both Bangla and English.

Your Protection Tools

8999 mos lets you set your own gaming limits. Use the six tools below to keep yourself safe.

Deposit Limit

Set a maximum deposit amount per day, week or month in advance, so you cannot go beyond your chosen budget.

Session Time Limit

Set a limit on how long you can play in one sitting. An automatic alert will appear when the time is up.

Self-Exclusion

Close your account for a set period or permanently. You can make this request through the support team at any time.

Loss Limit

Set a cap in advance on how much you can lose before you are no longer able to place bets.

Time Out

Suspend your account temporarily for one week, one month or longer. Give yourself a break.

Gaming History Review

Review your betting and deposit history. Stay aware of how much you are spending and how much time you are spending.

Request a Limit

Fill in the details below and our support team will add your chosen limit to your account. You can also make the request directly via 24/7 live chat.

Username

Limit type

Duration

Additional information (optional)

Warning Signs

If you notice any of the signs below in yourself or someone you know, it is time to seek help.

A strong urge to keep betting in order to recover lost money — the thought "just a little more and I'll get it back" keeps coming to mind.

Hiding from family or friends how much is being spent on betting, or lying about it.

Spending more than the planned budget and finding it hard to stop.

Skipping work, studies or family responsibilities to spend time on games or betting.

Feeling restless, unable to sleep or anxious when not betting.

Setting money aside for betting instead of necessary expenses, or borrowing money to bet.

Where to Get Help

If you are struggling, you do not have to face it alone. Help is available through these three channels.

8999 mos Support

Our 24/7 live chat and email support team provides assistance in Bangla and English. Requests for self-exclusion or limit setting will be acted on promptly.

Family and Close Ones

Talk openly with family or trusted friends. They often notice problems from the outside before you do and can point you in the right direction.

Professional Advice

Seeking help from a psychiatrist or addiction counsellor is the right step. Government hospitals and private organisations in Bangladesh provide these services.

Detailed Responsible Gaming Guidelines

Plan your budget

Decide how much you can afford to spend before you start playing. Do not go beyond that limit under any circumstances. Remember — there is no guarantee of regular earnings from betting or casino games; it is a form of entertainment. The minimum deposit amount on the 8999 mos platform is ৳500 and the minimum withdrawal amount is ৳1,000.

Manage your time

Playing for a long stretch reduces focus and increases the risk of poor decisions. Set a time limit for each session in advance. Our session time limit tool makes this easy.

Do not make decisions based on emotion

If you are in a bad mood after a loss, do not place another bet at that moment. Trying to "recover losses" risks making the situation worse. Cool down and take a break.

Protecting children

Keep your device and account out of reach of underage family members. Do not share your login details with anyone. This platform is strictly prohibited for anyone under 21. Our Privacy Policy contains detailed information on account protection and data management.

How to get support

For any issue, contact 8999 mos directly via 24/7 live chat or write to our support email: [email protected]. Requests for self-exclusion or a long-term break will be acted on immediately. If you have further questions on these matters, you will find answers on our FAQ page.

Professional help

Addiction is a mental health issue, and seeking professional help for it is completely normal and the right thing to do. In Bangladesh, the National Institute of Mental Health (NIMH) and various private counselling centres offer addiction counselling services. Talk to your loved ones and, if needed, see a specialist.

Responsible Gaming FAQs

All services at 8999 mos — casino games, slots, sports betting — are for persons aged 21 and above only. Age is verified during registration or identity checks. Any account found to belong to a minor will be closed.

Submit a request via our 24/7 live chat or by email at [email protected]. Both options are available: a temporary break (from one week to several months) or permanent self-exclusion. Your account will be deactivated as soon as the request is received.

Fill in the "Limit Setting Request" form on this page or let us know directly via live chat. Once a limit is applied, it takes effect immediately. Requests to increase a limit take effect after a set waiting period, but reducing or removing a limit takes effect straight away.

Yes. Excessive betting or gaming is a recognised behavioural addiction that can harm family relationships, financial stability and mental health. It is not a sign of weak willpower — it is a health issue, and it can be addressed with professional help.

Talk to them with empathy, without judgment. If needed, contact our support team — they can assist with the relevant account. It is also worth suggesting they speak with a professional counsellor.

For a temporary break, you may request reactivation once the set period has ended. For permanent self-exclusion, the account remains closed for good. Speak with the support team before making any decision.